These are the terms and conditions on which we, JKUAT Enterprises Limited, a private limited company registered and incorporated in the Republic of Kenya will facilitate the supply and delivery of products both in Kenya and internationally.
Please read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, our products, how we deliver products to you, how you make payments, suspension of supply, personal information and other important information.
By accessing the website, you confirm and agree that you understand and accept these terms which are legally binding and create a contract between you and us
We reserve the right, to change, amend, add, or remove sections of these terms and conditions at any time. In case this happens, any new changes will take effect from the date when the new terms are posted on the website.
The products displayed on this website are not owned or manufactured by us but by third party suppliers.
Any images, samples, drawings, descriptive matter, or advertising on the website and any descriptions or illustrations contained in the Company’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them.
The product packaging may differ from what is displayed in images on our website.
Price and Payment
Product prices, inclusive of all applicable taxes will be indicated on the order pages when you place your order.
We accept payment for the products by way of cards, money transfer, mobile money M-PESA payments or any other mode of payment indicated on our website.
Order and Delivery
You shall make your orders in accordance to the procedure outlined on this website.
The Company warrants that on delivery, the Goods shall be fit for any purpose held out by the Company but the Company shall not be liable for any defect that arises because the Customer failed to follow the Company’s oral or written instructions as to the storage use and maintenance of the Goods or good trade practice regarding the same or as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions or any alteration of the Goods by the Customer.
The risk in the Goods shall pass to the Customer upon completion of delivery on the Delivery Date.
The delivery costs will be as displayed to you on the website depending on your location.
After placing an order, we will notify you when we will deliver the products to you.
We are not responsible for delays in deliveries which are beyond our control. If the supply of the products is delayed by the supplier, logistics firm or an event outside our control then we will notify you as soon as possible to let you know and we will take steps to mitigate the effects of the delay.
In the event of a failed delivery to you, we will contact you by email or phone for further instructions and may charge you for storage costs and any further delivery costs. If, despite our efforts, we are unable to contact you or re-arrange delivery or collection, we may terminate the delivery.
Title and Risk
You shall take up any risk of any damage or loss to a product from the time we deliver the product to the address provided by you.
Title and property in the Goods shall not pass to the Customer until we receive payment in full for the Goods.
Suspension of Supply
We have the right to suspend the supply of a product for any reason whatsoever.
We will get in touch with you in advance on the contact information provided by you to notify you of any intention to suspend the supply of a product and the reason(s) for doing so.
We will send all communications and responses to the email you provide during registration. We may also contact you via your phone number that you provide.
We may record phone conversations with you. Such recordings may be used as evidence in case of a dispute.
All communications from us will be provided in the English language.
You will be required to register to use this website. You agree to provide accurate details about yourself and update such details in case of any changes.
You will be responsible for keeping passwords and any other account information safe and will be responsible for any activities that happen under your account and password.
You are required to notify us in case of any unauthorized use of your account.
We will use your personal information to provide timely services to you. You also allow us to provide such information to third parties that we may engage for provision of services.
You agree to receive promotional emails from TeaSoko. You can however opt out of such emails in the specified manner.